Flammable substances (ex. aerosols and alcohol-based products) may be mailed only via surface transportation in accordance with U.S. postal regulations. Full responsibility rests with the consumer to comply with all postal and non postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from your local Postmaster or Postal Service Business Mail Entry Manager, and at the Postal Service’s mailing standards Web site at www.usps.com.

  • Pack items safely for shipping using original packaging.
  • You may use the carrier of your choice by creating your own label and in compliance with applicable Department of Transportation requirements.
  • We recommend using a form of traceable and insurable delivery



Merchandise purchased via PayPal may be returned in stores or returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service.


If you prefer to send your return by mail, please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the U.S. mail.  Please note that when we receive your return, we’ll deduct $7.00 USD from your refund for handling fees. ShopRunner members enjoy free return shipping on all their orders placed with ShopRunner. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery.


251 Pantego Way NW Calgary AB T3K 0C2, Canada

A service charge of $25 or the maximum permitted by law will be assessed for NSF checks. The amount of the check and service charge may be collected via electronic debit or bank draft drawn from your account.

We will adjust the price of an item on a one-time basis if prices decreases within 14 days of original purchase if you present your original receipt in store for an in store purchase. Online or catalog purchases are not eligible for price adjustment in our stores.

Merchandise marked final sale is sold “as is” and may not be returned or exchanged and is not eligible for price adjustment.

If you are a registered user and have signed in, yes. The current address we have on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different “Ship To” address.

Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.

Shipping Options
(Orders placed by 10am EST Monday-Friday)
Standard * 4-10 Business Days
Express ** 2-3 Business Days
Next Day ** 1 Business Day
International *** 10-14 Business Days

Information based on orders placed by 10am ET Monday through Friday

* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 4-10 business days via USPS.

**Express & Next Day deliveries are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas our parcel carriers cannot reach.

*** International delivery is not available for international P.O. boxes. If your country isn’t listed on our drop-down country box, we’re currently unable to ship there.

**** Soma provides FREE 2 Day Shipping by ShopRunner to ShopRunner members with online purchases of $50 or more. ShopRunner shipping will follow the 2nd Day Shipping policy (See above).

Please note: “Business day” refers to Monday through Friday, excluding holidays. Next Day requested on Fridays is not available for Saturday arrival. Sales shipped to customers are FOB shipping point.

Express delivery is twice-as-fast.

For online orders, just click on the link in your confirmation email. If you placed a phone order, please call our Customer Service Team. Unfortunately tracking is not available for international delivery.

Taxes are based on the order’s “ship to” address.

If you’re shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country’s local customs office.

For details on International orders, see our international FAQ.

Sign in on “My Account” using your email address and password. Next, click on “Account Profile.” Make any necessary changes here and save your changes. If you make a change to your name and see that another Rewards number has been assigned to you, please contact our Customer Service Center at support@christpowers.com and we will get your accounts corrected.

Because it’s important that all christpowers.com customers be pleased with their purchases, be advised that all color varies slightly from one computer monitor to another.

To enhance your shopping experience at christpowers.com, we use cookies, which are small data files that we store on your computer’s hard drive. Rest assured, the cookies we use do not store personally identifiable information. They simply enable us to keep track of your order as you shop our site. For example, christpowers.com uses cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping soma.com, we recommend you use a cookie-enabled browser in order to avoid having to constantly re-enter information. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions and overall shopping experience.

Please call our Customer Service Center at support@christpowers.com and be prepared to provide them with the error number listed on the error page.

You do not need to provide your email address if you just want to look around and browse the products on soma.com. We will ask you for your email address when you choose to make a purchase so that we may send you an order confirmation immediately after you place your order. This is to let you know we’ve received your information correctly and we are processing your order. When you register, there is a checkbox for you to select if you DO NOT wish to be contacted by email from Christpowers Inc. If selected, we will not send you any promotional emails, only your order confirmation email.

Christpowers does not require you to be registered or sign in to make a purchase on our web site. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Visit the “My Account” link at the top of any page to sign in.

We are unable to accept gift cards or a merchandise credit as a payment method for international orders at this time.

You will receive an email that provides tracking information once your order ships. You may also track packages from within your order history.

If any of your items cannot be exported from the United States or imported into your selected country, you will be notified during the checkout process. As a general rule, consumer commodities such as aerosols, fragrances, and other alcohol-based products may not be available for international shipping.

Yes. Return instructions are provided with your package.

For your convenience, www.christpowers.com offers an Order Inquiry feature. Once you have logged in under “My Account”, select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.

While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.

If you received your order and an item is missing (that is not on backorder) please contact Customer Service at support@christpowers.com for further assistance.

Due to the quick processing time at our distribution center, we are unable to cancel or modify an order after it has been submitted.

Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.

Yes, we do issue sale price adjustments. However, your order must have been placed no more than 14 days before the price change was made. Please have your invoice number ready and contact our Customer Service Department at support@christpowers.com to see if you are eligible for a price adjustment.

Merchandise selection on our website varies from our boutiques. Contact us at support@christpowers.com and one of our sales associates would be happy to try to locate any item for you.

We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item we will show an “expected shipping date” on the order confirmation. If sufficient quantities are available in boutiques, you can contact Customer Service at support@christpowers.com and the item can be located from a boutique location and mailed to your home.

You are able to save items in your shopping bag once you have logged on to the site. However, we do not recommend holding items in your bag for over a week. We are a specialty company and once an item sells out, the item will automatically be removed from your bag.

Yes. Gift Cards are available for purchase online, by phone or at any participating Christpowers location.

Gift Cards may be redeemed at any participating Christpowers location, by phone or online. To redeem online have your Gift Card out as you will need to input the card # and pin during the Payment page at Checkout. For additional information regarding the redemption of Gift Cards, please contact support@christpowers.com.

While we do not offer gift wrap, we will gift box your order in a premium branded gift box.

Gift packaging will include the following:

  • Prices will be removed
  • Items will be wrapped in tissue
  • All items will be placed in one premium branded gift box per order

Select the gift box option at step two in your shopping cart at checkout.

Your gift packaging is not refundable.

We accept all major credit cards (Discover, American Express, Diner’s Club International, JCB, CUP, Visa and MasterCard), PayPal, Christpowers Gift Cards and checkcards from either Visa or MasterCard.

Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. We will send you an email confirmation of your order once you have completed the order.

The “charges” that are appearing on your card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:


  1. Your BILLING address entered does not exactly match the BILLING address that your card company has on file.
  2. Your card company is declining your transaction because of insufficient funds or another reason from your card company.

Please contact your card company to release any pending holds from Soma if you received an ERROR response that matches any of the reasons above. Soma has no control of the grace period for releasing authorized funds, particularly debit card funds.

If your order fits all authorization criteria, then all orders placed Monday-Friday before 10am EST ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.

You can either enter the 9-digit Item number from your catalog into the search box at the top-right of the screen, or you can click on the Search link to find products by Keyword, Color and Size.

You will have the opportunity to enter in your discount code during Step One of the Checkout process.